Autonomous Voice Agents.
One Control Plane.
imatic deploys autonomous AI voice agents that reason, collaborate, and act across your enterprise — routing, monitoring, and optimizing at scale, without the operational complexity.
Features That Power Real Voice Agents
The complete infrastructure layer — from agent deployment to cross-workflow orchestration.
Voice Agent Builder
Deploy production voice agents in hours. Configure personas, conversation flows, and escalation logic visually or via API.
No-code + APIWorkflow Orchestration
Multi-agent workflows where calls intelligently transition between agents based on context, intent, and business rules.
Visual BuilderSmart Call Routing
AI-powered routing using caller history, intent signals, agent capacity, and real-time performance metrics.
<80ms routingReal-Time Monitoring
A unified ops dashboard showing all agent activity, call flows, sentiment signals, and anomaly detection, live.
Live DashboardEnterprise Integrations
Pre-built connectors for Salesforce, SAP, Zendesk, and 40+ enterprise systems, plus a full REST API.
40+ ConnectorsCompliance Controls
End-to-end audit trails, consent management, and automated regulatory reporting built in — GDPR-ready.
GDPR CompliantAgents That Do More Than Just Talk
imatic agents don’t follow scripts — they reason, collaborate, and act. Seven agentic capabilities that separate us from every voice bot on the market.
Autonomous Reasoning
Agents reason about ambiguous situations in real time. On a collections call, if genuine hardship is detected, the agent switches from recovery to restructuring.
Real-Time DecisionsTool Use & Function Calling
Agents call external tools mid-conversation — look up payment history, generate payment links, check calendars, query CRM — while keeping the conversation natural.
40+ IntegrationsMulti-Agent Collaboration
Agents consult each other in real time. A sales agent invokes a pricing specialist mid-call; a collections agent triggers compliance checks before an offer.
Agent-to-AgentPersistent Memory
Agents remember customers across interactions — prior promises, sentiment history, resolution attempts — so callers never repeat themselves.
Cross-SessionConfigurable Autonomy
Set autonomy boundaries (“offer up to 10% autonomously, escalate higher”). Full control over what agents decide vs. what needs human approval.
GuardrailsSelf-Correction
Agents detect when a conversation goes off-track and rephrase, clarify, or offer transfer — recovering conversations instead of losing them.
Auto-RecoveryDecision Explainability
Every agent decision is traceable, with full reasoning chains for compliance audits — essential for RBI and TRAI requirements.
Audit-ReadyThe complete voice AI infrastructure stack.
imatic sits between your channels and enterprise systems — the control plane for all voice intelligence.
Voice Agents for Every Workflow
Industry-tuned agents, ready to deploy and tailor to your scripts, data, and compliance.
Customer Support Agent
Tier-1 queries with intelligent escalation and full context handoff — BFSI / E-commerce.
Sales Qualification Agent
Qualify leads, schedule demos, and sync to CRM in real time — SaaS / B2B.
Collections Agent
Compliant collections with negotiation logic and promise-to-pay tracking — Fintech / NBFC.
Lead Qualification Agent
Multi-turn qualification with dynamic scoring — Insurance / EdTech / SaaS.
Appointment Scheduler
Conversational booking, reminders, and calendar sync with automatic rescheduling.
Inbound Call Agent
Replace legacy IVR with a conversational agent — zero hold time, high self-service.
Helping Companies & Institutions Scale Their Call Operations
Purpose-built orchestration for the most demanding enterprise voice scenarios.
Loan Collections
Compliant, empathetic collections with dynamic negotiation logic, payment-link dispatch, and promise-to-pay tracking.
Customer Support
Tier-1 deflection at scale with intelligent escalation and full context passed to human agents on handoff.
Sales Automation
Qualify inbound leads 24/7, handle objections, schedule demos, and sync every interaction to your CRM.
Appointment Scheduling
Conversational booking with availability checking, reminders, and calendar sync — rescheduling handled automatically.
Lead Qualification
Multi-turn qualifying conversations with dynamic scoring — feed only sales-ready leads to your team.
Inbound Call Automation
Replace legacy IVR with intelligent conversational agents — zero hold time and high self-service resolution.
Industries We Power
Purpose-built voice agents tuned to each sector — with banking & finance as our flagship.
Banking & Finance
Collections, KYC, renewals, and lead qualification — secure, RBI-aligned, and fully auditable.
ExploreHealthcare
Triage, appointment scheduling, reminders, and follow-ups — always on, in every language.
ExploreGovernment
Multilingual citizen helplines, scheme awareness, and grievance handling at population scale.
ExploreTravel & Hospitality
Bookings, itinerary support, and 24/7 multilingual concierge that scales with peak season.
ExploreReal Estate
Instant lead response, site-visit scheduling, and property matching that turns calls into closings.
ExploreAgriculture
Local-language advisory, scheme and price updates, and farmer support over a simple phone call.
ExploreIT, SaaS & ITES
L1 support deflection, SaaS onboarding, lead qualification, and BPO call automation that scales with your product.
ExploreConnect to Your Entire Enterprise Stack
Pre-built connectors and open APIs for every system in your workflow — 40+ and counting.
CRM & Sales
- Salesforce
- HubSpot
- Zoho CRM
- MS Dynamics
- Pipedrive
ERP & Support
- SAP
- Oracle
- Zendesk
- ServiceNow
- Freshdesk
Telephony & Comms
- Twilio
- Exotel
- Kaleyra
- Plivo
- WhatsApp Business
Analytics & Automation
- Mixpanel
- Google Analytics
- REST API
- Webhooks
- n8n / Zapier
Voice is the core. Calendar and surveys complete it.
Voice AI leads — and imatic’s companion platforms let your agents schedule and gather structured input as part of the same workflow.
Frequently Asked Questions
imatic.ai is an enterprise Voice AI Orchestration Platform — one control plane to deploy, route, monitor, and optimize autonomous voice agents that reason, collaborate, and act across your enterprise.
Ready to orchestrate your voice AI?
See how enterprises manage agentic voice AI at scale with imatic — live, in about 30 minutes.
Part of India’s Deep Tech Decade
Built by imatic.ai — selected for the SAP Labs India Startup Studio 2026 cohort.
